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The Facial Spa

Policies & Ettiquete

  • Cancellations
    We require at least twenty-four hours notice to cancel any appointment, and a credit card number is needed to hold your reservation. Please note that once an appointment is booked–unless we hear otherwise–We’ll expect you to be there. ​ ‘No Show' appointments will be charged in full to the card number with which they were held.
  • Punctuality
    We ask all clients to arrive on time to their scheduled appoint and all new clients to complete a client intake form before all treatments. Arriving late means your service time will be shortened. We want you to get the most of your treatment. We recommend booking your appointments at least 4 weeks in advance, or prior to leaving the studio, to ensure we can accommodate your needs. *IMPORTANT* For your convenience, please arrive at the studio at your scheduled time. We are often not able to answer the door as we are giving our undivided attention to another client during their session. Thank you so much and we are looking forward to meeting you soon!
  • Returns
    It is Pretty Please’s pleasure to help you find the right product for your beautiful you! If for any reason you are unhappy with your beauty purchases, we offer an exchange only policy with in 14 days of purchase (for any unopened products) to help you find something more suitable to your needs. Please request a sample with your purchase if you wish to try it before opening.
  • Terms of Service
    The client understands that withholding information or providing misinformation during their consultation prior to service, may result in contradictions and/or irritations to the skin from treatments received. The treatments the client receives here are voluntary and the client releases this institution and/or skin care professional from liability and assume full responsibility thereof. Client Intake Form COVID Screening Questionnaire
  • How often should I get a facial?
    Generally every 4-6 weeks for most is ideal. The skin regenerates every 30 days when new cells move up to the epidermis or surface, but as we age dead skin cells do not slough off on their own or as easily so a monthly professional facial removes dead skin buildup while nourishing and protecting your new cells. Given that everyone’s skin is different and requires different things it’s always a good idea to consult with an Esthetician.
  • Is there any way to make my pores smaller or make them disappear?
    The age old question! Technically yes and no. Here’s the thing, pore size is genetic and that can’t be changed but environmental factors, lifestyle and diet contributes to how much larger pores might appear. If your pores get easily congested, having a good at home skincare regime where you exfoliate 1-3 days a week along with regular facials will help clear out the pores. This regime helps remove buildup that causes your pores to enlarge even more.
  • What do you mean when you say you have a non-invasive extraction policy?
    At Pretty Please we believe in taking care and respecting your skin first and foremost. Though we do thorough extractions, we never force congestion that is not ready to come out as forcing things out of the skin can make things worse. Skin issues don’t happen overnight so healing the skin takes time as well.
  • What should I do or not do after a facial treatment?
    Avoid applying makeup, workouts, saunas for 24 hours after a facial. It’s best to keep your skin as cool as possible and in a rested state after a facial treatment.
  • Should I have a facial before a big event?
    Yes! if you’d like to get a facial before an event we recommend at least 2 weeks prior. As everyones skin responds differently, giving yourself plenty of time before an event is best.
  • Should I have a facial if I’m pregnant?
    Pregnancy can sometimes bring about skin issues that we may not have had before. An increase and fluctuating hormones can cause breakouts, redness and sensitivity and facials are a great way to alleviate these symptoms.
  • What products do you use?
    We use Eminence Organic Skincare, a natural, organic line of products from Hungary. We love this line because it offers a multitude of products suited for every skin type and condition and best of all it provides results!

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